We accept all major credit cards, including Visa, Mastercard, and American Express. We also accept payments through PayPal, Google Pay, and Apple Pay for added flexibility and security.

If there is an issue with your order, you can reach our customer support team by filling out the "Contact Us" form on our website, emailing us at hello@poppetino.com.

Orders typically ship within 1-2 business days, with delivery expected within 3-5 business days. For more details, including exceptions or special circumstances, please visit our Shipping & Returns page.

Once your order is processed and shipped, you will receive a tracking number via email, which you can use to monitor the progress of your delivery. Simply click on the tracking link provided in the email to access up-to-date information on the location and estimated delivery time of your package. We value transparency and want to ensure that you have peace of mind knowing exactly when to expect your Poppetino products to arrive. If you have any issues with tracking your order, please let us know and we'll be happy to help.don't hesitate to reach out for assistance.

We want to ensure that both you and your dog are satisfied with your purchase. If the product you ordered doesn't fit your dog, you can return or exchange it. Send an email to hello@poppetino.com within 14 days of receiving your order to initiate the process. The item must be unworn, unwashed, and in its original packaging. Once we receive the item, we will issue a refund or help you find the right size. Note that we do not cover the cost of returns, so this cost is the customer's responsibility. We recommend reviewing our sizing guide and product descriptions to ensure the perfect fit for your pet.

We currently only ship to UK and Ireland, however we hope to expand to other areas in Europe soon. Reach out and let us know if there are certain regions of interest!

No, this will be covered by Poppetino prior to delivery. Feel free to reach out to us should you incur any unexpected charges.

Customs charges apply to all customers in Ireland on orders exceeding €150. We recommend making separate purchases to avoid these charges. We hope to set up fulfilment and distribution in Ireland soon.

Yes, every dog is unique, and we strive to cater to a wide range of breeds and sizes. Our products are designed with adjustable features to accommodate various dog shapes and sizes, ensuring a comfortable fit for all. Additionally, we offer a detailed sizing guide for each product to help you make the right choice for your pooch. If you have any specific questions about sizing or product suitability for your dog, reach out and we can help.

We prioritise the safety and well-being of all dogs, especially puppies. Our accessories are thoughtfully designed and tested to meet their delicate needs, considering size, weight, and strength. Made with high-quality materials and strict quality control, our products are safe, durable, and comfortable for puppies to enjoy.

To determine the right size for your dog, we recommend using a soft measuring tape to take measurements of the the neck and chest. For collars, measure the circumference of their neck and add 2 inches for a comfortable fit. For harnesses, measure their neck and chest at the widest point. Once you have the correct measurements, reference our sizing chart to establish the perfect fit for your dog.

Your clip point preference on a dog harness can depend on factors like your dog’s behaviour, training goals, and comfort. Here’s a breakdown of how each clip point can be used: Front Clip (Chest Area): Ideal for dogs who tend to pull on the lead. Attaching the lead to the front clip redirects your dog’s movement towards you when they pull, helping to discourage this behaviour and making walks more controlled. It’s especially useful for training. Back Clip (Top of the Harness): A great option for well-behaved dogs who don’t pull. It provides a comfortable and straightforward walking experience, with minimal interference for the dog. It’s also perfect for casual walks and when using longer leads. Back Rear Clip: The rear clip is great for casual walks and dogs who are well behaved and need less control. It's a great attachment point option for long lines and more loose-lead walking. Your choice of clip point might also depend on the type of walk you’re taking. For instance, front clips are better for busy or crowded areas where control is crucial, while back clips are suited for relaxed strolls in open spaces.

Our compostable poo bags are made from PBAT and cornstarch. PBAT (Polybutyrate Adipate Terephthalate) is a biodegradable polymer often used in compostable products for its flexibility and ability to break down completely in composting conditions. And cornstarch is a natural, plant-based material derived from corn, used as a renewable resource in compostable bags to replace traditional plastics.

In ideal composting conditions, our bags can decompose within 90-180 days. However, decomposition time may vary based on temperature, moisture, and the composting environment.

Yes, but disposing of them in general waste won’t allow them to compost properly, as landfill conditions often lack the oxygen and microbes needed for decomposition. For best results, use a home composting system or a dedicated compost facility.

Yes, but only if you have a compost system specifically for pet waste. Dog waste contains pathogens that aren’t suitable for regular compost, especially if you’re using it for vegetable gardens. Dedicated pet waste composters or industrial composting facilities are ideal.

Yes! Compostable bags are designed to break down fully and turn into natural materials like water, CO2, and biomass under composting conditions. Biodegradable bags, on the other hand, can leave behind microplastics.

Yes, poo bags can be both compostable and biodegradable, but the terms refer to slightly different things. Biodegradable: This means the material can break down naturally into smaller pieces with the help of microorganisms, though it may leave behind residues like microplastics unless fully degraded. Compostable: Compostable bags not only biodegrade but also break down completely into natural elements (like water, CO₂, and biomass) in composting conditions, leaving no harmful residues. If a bag is labeled as compostable, it is inherently biodegradable, but not all biodegradable bags are compostable. Compostable poo bags meet stricter standards and are a more environmentally friendly option.

No, they don’t have a strong odour. In fact, our bags are lightly lavender scented (1-2%) which neutralises odours while remaining eco-friendly and keeping factory workers safe.

Store the bags in a cool, dry place away from direct sunlight or heat, as they are made from natural materials and may degrade faster in warm, moist conditions.

Yes, compostable poo bags typically have a shelf life of about 12-18 months. It’s best to use them within this period to ensure optimal strength and functionality.

Yes, Poppetino's poo bags are certified compostable by TÜV Austria, ensuring they meet rigorous standards for complete biodegradability and environmental safety.