Shipping Policy.
At Poppetino, we strive to provide a seamless and efficient shipping experience for our customers. Please review the following shipping rules and guidelines:
1. Processing Time:
Items will be shipped within 2-3 business days unless otherwise stated.
2. Delivery Timeframe:
Please allow 3-5 business days for delivery within the UK and 2-3 business days for delivery to Ireland once the item has been shipped. All items are fully trackable
3. Customs and Duties:
a. For orders shipped to Ireland with a value exceeding €150, customs charges will apply and are the responsibility of the customer. To avoid exceeding this threshold, we recommend making separate purchases.
b. All purchases made from Ireland are subject to 23% VAT which Poppetino will cover the cost of prior to posting so there should be no further costs on delivery.
4. Carrier Responsibility:
a. Once the carrier takes possession of the parcel, the care of the package falls under their responsibility.
b. Any items lost or damaged in the care of the carrier must be addressed directly with them. Poppetino is not liable for any damage or loss that occurs during transit with the carrier.
5. Shipping Updates:
Customers will receive tracking information once the order has been shipped, allowing you to monitor the delivery status.
6. Shipping Exceptions:
Please note that there may be exceptions to the shipping rules during peak seasons, holidays, or due to unforeseen circumstances. Any changes to the standard shipping procedures will be communicated promptly.
7. Address Accuracy:
It is the customer's responsibility to provide accurate and complete shipping information. Poppetino is not liable for any delays or issues caused by incorrect shipping details.
8. Shipping Regions:
We currently only ship to Ireland and the UK however we hope to expand in the future.
8. Shipping Charges:
Shipping is charged at a flat rate of £4 for orders within the UK and £5 for orders in Ireland and Northern Ireland.
We appreciate your understanding and cooperation with our shipping policies. If you have any questions or concerns regarding your shipment, please feel free to contact our customer support team at hello@poppetino.com.